Terms & Conditions

Welcome to Müllwood. By accessing or using our Website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree, you may not use our Website or services.

1. General

1.1 These Terms govern your use of our Website and services.
1.2 We reserve the right to update, change, or replace any part of these Terms at any time. Continued use of the Website constitutes acceptance of such changes.

2. Eligibility

2.1 You must be at least 18 years old to use this Website.
2.2 By using this Website, you represent that you have the legal capacity to enter into these Terms.

3. Products and Services

3.1 All products displayed on our Website are subject to availability.
3.2 We reserve the right to discontinue or change products, prices, or services without prior notice.
3.3 We make every effort to display product information accurately, but we do not guarantee that descriptions, images, or pricing are error-free.

4. Orders and Payments

4.1 By placing an order, you agree to provide accurate and complete information.
4.2 Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order.
4.3 Payments must be made through the methods specified on our Website.
4.4 All prices are listed in Sri Lankan Rupees (LKR) and are the final amounts payable. No additional taxes are applied at checkout.

5. Shipping and Delivery

5.1 Orders are typically delivered within 3–5 days of being placed.
5.2 Delivery times are estimates only and may vary due to external factors.
5.3 Müllwood is not liable for delays beyond our control.
5.4 Shipping costs will be displayed at checkout and may vary depending on location.

6. Returns and Refunds

6.1 Customers may return or exchange eligible, unopened products within 7 days of receiving their order.
6.2 Products must be unused, in their original packaging with seals intact, and accompanied by proof of purchase.
6.3 Refunds will be processed through the original payment method within 7–14 business days after approval.
6.4 Certain products (e.g., perishable goods, customized items, or opened personal care and hygiene products) may not be eligible for return.
6.5 Full details are set out in our Return Policy.

7. User Accounts

7.1 You may be required to create an account to access certain services.
7.2 You are responsible for maintaining the confidentiality of your login details.
7.3 Müllwood is not liable for unauthorized access to your account.

8. Intellectual Property

8.1 All content on this Website, including text, images, logos, and graphics, is the property of Müllwood or its licensors.
8.2 You may not copy, distribute, or exploit any content without prior written permission.

9. Limitation of Liability

9.1 Müllwood shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our Website or products.
9.2 Our total liability for any claim shall not exceed the amount paid by you for the product in question.

10. Indemnification

You agree to indemnify and hold Müllwood harmless from any claims, damages, or expenses arising out of your use of the Website or violation of these Terms.

11. Third-Party Links

Our Website may contain links to third-party websites. Müllwood is not responsible for the content, policies, or practices of such websites.

12. Contact Information

For any questions about these Terms, please contact us at:
📧 Email: info@mullwood.lk
📞 Phone: +94 77 529 0090
📍 Address: Blue Lotus Road, Suwarapola, Piliyandala, Sri Lanka